Technical

My Music was Live in Instagram And Now It's Gone
This can occasionally happen when you upload an album that includes singles where the album has a release date later than the singles. The most recent relea...
Sun, 20 Mar, 2022 at 5:24 PM
My Release Hasn't Been Detected in Spotify/iTunes/Apple Music
It can take up to a week or so for your first Boost Collective upload to go live in all streaming services.  Here’s what you can expect: iTunes/Apple Musi...
Sun, 20 Mar, 2022 at 5:24 PM
I Can't Find My Music in Streaming Services by Searching
If you searched by artist name or release title and still cannot find your music, it is likely that one of the following has occurred:  Your music is not ...
Sun, 20 Mar, 2022 at 5:25 PM
My Release Just Went Live, But One of the Tracks is Missing/Grayed Out
Sometimes stuff will appear in streaming services before it has fully processed. If you’re ever worried about something, we recommend giving it 48-72 hours ...
Sun, 20 Mar, 2022 at 5:25 PM
Why Do My "Featured Artists" Look Different in Spotify vs Apple Music, vs Other Streaming Services?
Each streaming service has their own style guide--the way in which they show information.  When you upload music to Boost Collective, we reformat the data ...
Sun, 20 Mar, 2022 at 5:26 PM
The Audio Quality in Streaming Services Isn't as Good as the Original I Uploaded. Why's That?
Most services & streaming services compress audio files to make them download faster. An unfortunate side-effect is that compressed audio may not sound ...
Sun, 20 Mar, 2022 at 5:27 PM
I've Experienced Bugs / Glitches. Help!
Thanks for bringing it to our attention! We're a new platform and we're working round the clock to squash these bugs into oblivion. If you...
Tue, 22 Mar, 2022 at 9:02 PM
Does Boost Collective Work on Mobile?
We highly recommend you use a computer or laptop when using Boost Collective, especially when uploading a release for distribution. If you must upload a...
Thu, 29 Sep, 2022 at 11:42 AM
I Can't See All The Menus Or Options On My Account
If you are using mobile or a laptop with a smaller screen, the menus you see might be cropped. In order to see the entire menu options, make sure to scr...
Thu, 29 Sep, 2022 at 11:42 AM